A few years back when I was looking for anti-virus software, I read a review that put Trend Micro's PC-cillin as the best available. I bought it and have used it on all of my ever dwindling number of Windows computers ever since. When I got computers for my parents, I put PC-cillin on them. I've always found it to be a good, non-intrusive, non-resource hungry Windows anti-virus product. My last purchase was a three license package that had a rebate that never came. Whatever.
However, their recent shenanigans have me insanely pissed off. I get a particularly spammy looking piece of e-mail on Monday with the subject of "Your Subscription will be renewed in 2 days." The email explains that my 1 year subscription is going to expire but that it'll auto-renew 7 days before expiration at a 10% discount. Yay! While the email does include my name it lacks any other identifying information. As I mouse over one of the links I see that it's pointed to dr.bluehornet.com. In fact, the email has no links pointing to any Trend Micro site. The email even came from trendmicro.cs@digitalriver.com. Surely this is spam so I ignore it.
On Wednesday I get an email saying I've been billed for the renewal. This time the email actually has more personal (and accurate) information, including a serial number. It's still from digitalriver.com but at least it has one link that points to the Trend Micro site. I begin to get very unhappy. Since when is billing my credit card for software an opt out situation? I follow the link (to digitalriver.com) to cancel the order to find that the order number isn't in that system yet. I cancel it using the email and am told that although they managed to bill me very quickly, it may take up to a week to cancel the order. I also use the original email to go to the same site to opt out of the auto-renewal program. Of course, I make sure that I don't have to provide any additional personal information on any of these sites since I'm still somewhat suspicious of things. We'll see if this manages to actually cancel the order. If not I'll take it up with the credit card company.
A wee bit of research shows that this is not a new situation. I'm still pretty pissed not only about the opt out notion of charging me for shit I didn't request but also by the fact that my information has been shared/sold/whatever to a third party. I'm pissed that an email sent on behalf of an anti-virus, anti-phishing, anti-bullshit software company is made to look so goddamn spammy that I don't want to acknowledge it.
Fuck Trend Micro. I won't buy their products any more. I won't recommend their products. I will, as much as I can, campaign against the use of their products. I'll use an inferior product from another company just out of spite. We are no longer happy customer and vendor. Fuck you, your questionable business practices, your sharing of my information, your opt out auto-renewal program, your inability to instantly cancel my unsolicited order, and your choice of partners. Did I mention fuck Trend Micro and PC-cillin? Eat shit, go fuck yourself, rot in hell. There's no fixing the situation, I will not be "talked down", I cannot be recovered as a customer. Good job, assholes.