Comments on: Why TrendMicro Sucks

By: Charlie

Charlie — Mon, 21 Nov 2011 19:28:53 +0000

I have used Trend Micro for years. Whenever my "Subscription Expired" I wasn't even able to use the portion of the program I had paid for. I told them that they have lost a customer for life. I hope the company goes bankrupt.

By: RichSpe

RichSpe — Mon, 24 Oct 2011 08:07:38 +0000

Just recently on October 18, I got a auto renewal message from Trend Micro stating thanks for ordering Titanium .

Here's the email:We noticed that your credit card will or has expired before your renewal date. If no action is taken, your subscription will expire and you will be vulnerable to viruses and security threats. To ensure your subscription continues seamlessly, simply click here to stay protected.

My Credit card expired of 3/11, AND was issued a new credit card with a new 3 digit security number. Yet Trend Micro sold me the renewal without a valid credit card.
How did THEY GET THE NEW DIGIT SECURITY NUMBER?
Somethings going on here either my credit card company allowed the payment without security number or Trend micro hacked my personal information.

No matter because I'll be notifying the authorities about this fraud.

By: TheMadGreek

TheMadGreek — Sat, 01 Oct 2011 16:58:13 +0000

Ok, to those defending TM and claiming knowledge...clearly you don't know how Tm works, or you wouldn't be defending it. 1, Trend Micro uses a library of definitions to identify Malware, absolutely no intelligent scanning or monitoring. 2, it doesn't even provide a fire wall, it uses windows firewall and adds a "enhancer" that I have not actually been able to see do anything. 3, the definitions it does use doesn't cover most known older Malware...so that gets straight through like water through a cheese grader. To be fair, TM has great free tools, this I will agree to. House Call, and Hijack this are especially usefull. Those aren't going to protect you though, and neither will any of their software packages. TM is only good for people that stay in a very tight box of security themselves...very carefull about where they go and what they do. TM works for them mostly because it doesn't have to. If you want to heaven forbid go to risky sights or enjoy the internet at will, you really need better packages. Free AVG does a decently better job than TM, Norton has one of the most comprehensive packages now...and I used to call it Norton virus as an IT in the Navy. McAfee also has a very good package. TM just really doesn't have much going for it to recomend it aside from the price, but it's like going to a dollar store to buy a car seat for your child...yeah it's cheap, and maybe you are a safe driver...but do you really want to risk an accident with that?

By: n4p5ta08

n4p5ta08 — Tue, 16 Aug 2011 15:38:05 +0000

I agree with Jack and observer, Trend Micro is a very well built program. As a computer tech I have rarely seen any issues with it since 2005. Normally people dislike it because they have no clue on how to manage or use it. People get frustrated over little things that could have been solved by a simple call to Trend Micro. AVG, Norton, McAfee and many other virus software programs have had rediculous issues compared to Trend's products. I count how many times the other anti-virus software programs will not remove properly. Over half the time you will have to fine a special removal tool to kill the program. Out of all Norton has to be the worst. If Norton is not running or unistalled improperly, one can lose their internet connection. Anyways, Trend Micro is a great program with great support. Most of you who hate it just don't understand what you are doing.

By: Geraldine

Geraldine — Wed, 29 Jun 2011 20:31:30 +0000

Yep, it sucks. I have spent hours trying to activate this crap and it won't go through. "Cannot contact Trend Micro" or some crap. Even their online complaints form won't go through! Losers!!!

By: Jeremiah

Jeremiah — Sun, 22 May 2011 22:29:36 +0000

This shit fucking sucks. Period. No question about. If you have this dumb piece of shit on your computer, might as well shit yourself. This stupid thing has literally made me so fucking mad the last few days. Slows me down to no end. Now it won't let me on a Website I have been getting on for fucking ages with it installed. Honestly don't feel like talking to some shit head in India, so Norton's or some shit here I come.

By: observer

observer — Thu, 05 May 2011 06:38:19 +0000

totally agree with Jack.....RTFM 1st!!!!! many who called themselves 'IT administrators' but failed to even understand basic TCP/IP. So why blame Trend Micro when you failed to understand what's in the manual guide and sucked at installating/configure Officescan in your network ? Do your expect antivirus to intelligently detect and remove all sorts of malware with zero false positives, behaving GOD-like ? Dont expect a 'install and forget' job because antivirus software is NOT 'All in one' solution preventing virus/malware attack. There are stuffs like operating system service packs, microsoft updates, patches, harderning, and best practises you need to implement. For unknown and suspected malware/virus files, samples are compressed and submitted. It takes vast experience, lots of readings and passion. So, Only qualified IT administrators or security engineers who knows best how to implement. NOT crappy users with no-brainer comments Dont find excuses for your incompetency. Maybe it's time to find yourself another job. As for home users, if you're not sure, seek expert advise.

By: kori

kori — Mon, 25 Apr 2011 16:36:25 +0000

I almost forgot, I did want to mention in my previous post. However this has not been confirmed, I have heard from life time friend of mine.

Apparently, Micro Trend has been testing a new "anti-virus" programs. My computer is unfortunatel one of the ones in which being "tested"
Last week or so, I was in my control panel, and I went into..manage user password acct. I found something that was not suppose to be there.
And especially being an Administrator, accessing my password.

It's still there as I speak, I cannot get rid of it no mattr how many times i delete it. It won't go.
It's called …………. virtualapps/didlogical (windows live)
Like I stated, and I am by far a computer expert, but after reading comments here, I am beginning to wonder if my friend is correct when saying this is Micro Trend, my friend knows a few people who work at Micro Trend.
I'm just wondering if perhaps maybe others should check in their control panel and their user/password, to see if they too have the same thing I have in there.
I never go into the control panel, I had been reading a forum, and it was talking of this, so I went and checked, lo and behold, there it was. I have no idea how long it has been in there.

By: kori

kori — Mon, 25 Apr 2011 16:12:53 +0000

I am glad to see this site, and have the opportunity to read everyones problems and the trouble this Micro Trend is. I wasn't sure if I were the only one or not.
I too tried their service, this was about 2 months ago, I totally regret it!! Totally!!
I cannot get them out of my computer, it's like they've latched on and refuse to leave. I've been noticing my computer getting worse and worse. I'm about to take it to a computer expert, to not only get this Micro Trend out, but to fix my computer as required and to get my computer running to where it should be.

Needless to say, I am Not impressed with Micro Trend. I thankfully, did not purchase their product, I like to _test drive_ before I actually purchase.
I will not be purchasing their product, nor will I ever recommend anyone does.
I have tried various other products, like theirs, never did I once have such a problem attempting to remove them.
GRRRRRR!!!!!!!!!

By: scott ferrell

scott ferrell — Sat, 29 Jan 2011 01:01:02 +0000

Micro trend is just like fucking stinking macafee.Get AVG or Hitman Pro .Hitman has a true 30 day trial that doesnt request a credit card and is straight up and best of all it doesnt throw malware on your damn computer just so it will freak you out .Trust me Hitman pro.