Why TrendMicro Sucks
A few years back when I was looking for anti-virus software, I read a review that put Trend Micro's PC-cillin as the best available. I bought it and have used it on all of my ever dwindling number of Windows computers ever since. When I got computers for my parents, I put PC-cillin on them. I've always found it to be a good, non-intrusive, non-resource hungry Windows anti-virus product. My last purchase was a three license package that had a rebate that never came. Whatever.
However, their recent shenanigans have me insanely pissed off. I get a particularly spammy looking piece of e-mail on Monday with the subject of "Your Subscription will be renewed in 2 days." The email explains that my 1 year subscription is going to expire but that it'll auto-renew 7 days before expiration at a 10% discount. Yay! While the email does include my name it lacks any other identifying information. As I mouse over one of the links I see that it's pointed to dr.bluehornet.com. In fact, the email has no links pointing to any Trend Micro site. The email even came from trendmicro.cs@digitalriver.com. Surely this is spam so I ignore it.
On Wednesday I get an email saying I've been billed for the renewal. This time the email actually has more personal (and accurate) information, including a serial number. It's still from digitalriver.com but at least it has one link that points to the Trend Micro site. I begin to get very unhappy. Since when is billing my credit card for software an opt out situation? I follow the link (to digitalriver.com) to cancel the order to find that the order number isn't in that system yet. I cancel it using the email and am told that although they managed to bill me very quickly, it may take up to a week to cancel the order. I also use the original email to go to the same site to opt out of the auto-renewal program. Of course, I make sure that I don't have to provide any additional personal information on any of these sites since I'm still somewhat suspicious of things. We'll see if this manages to actually cancel the order. If not I'll take it up with the credit card company.
A wee bit of research shows that this is not a new situation. I'm still pretty pissed not only about the opt out notion of charging me for shit I didn't request but also by the fact that my information has been shared/sold/whatever to a third party. I'm pissed that an email sent on behalf of an anti-virus, anti-phishing, anti-bullshit software company is made to look so goddamn spammy that I don't want to acknowledge it.
Fuck Trend Micro. I won't buy their products any more. I won't recommend their products. I will, as much as I can, campaign against the use of their products. I'll use an inferior product from another company just out of spite. We are no longer happy customer and vendor. Fuck you, your questionable business practices, your sharing of my information, your opt out auto-renewal program, your inability to instantly cancel my unsolicited order, and your choice of partners. Did I mention fuck Trend Micro and PC-cillin? Eat shit, go fuck yourself, rot in hell. There's no fixing the situation, I will not be "talked down", I cannot be recovered as a customer. Good job, assholes.
June 21st, 2008 at 2:55 pm
Yeah and they quarantine parts of application files rendering them useless to the point you can't use the applications whatsoever… I installed it for a total of 10 hours after paying 30 bucks for their crap software and it is now no longer on my system. It wouldn't let me restore the quarantined files it decided were virus infected (must be false positives) and when I went to uninstall the stupid program it deleted the quarantine files with it… good job pc-cillin after using you for 5 years I will never use you again!
August 12th, 2008 at 6:55 pm
Trend was recommended to me at Best Buy. Today, I wanted to go to a website to block my IP address. Trend identifited it as dangerous and I followed the instructions to place it on the approved list. 70 minutes with a complete idiot from India on chat who asked me to do the same thing over and over – then decided the parental controls s/w was "corrupted" – I hadn't even turned on parental controls. Then 50 minutes with a guy on the phone who decided the firewall was "corrupted". I had to uninstall and reinstall that. And then the dolt of dolts – this annoying woman on the phone who had a frustrated voice who finally left me hanging after an hour. She had me retype the URL 7 different ways – I finally did the smart thing after wasting 3 hours. I returned this s/w and bought Norton.
What a mistake. I would never deal with this company again.
August 25th, 2008 at 4:41 pm
What I Hate about Trend Micro PC-Cillin is that it detects trojans but cannot get rid of them.
I get a pop-up message saying it detected trojans and viruses, but then I can only click OK. I cannot ask PC-Cillin to get rid of the virus, I cannot ask it to delete the files, get rid of it, quarantine it. Those buttons are grayed out.
FUCK YOU trend micro. You are worthless.
August 26th, 2008 at 3:21 pm
I work in tech support and just helped a lady uninstall Trend so her computer would work properly and update our products. After trying everything to disable it I just had to get her to remove Trend.
Best part was after it removed and before it restarted her Vista updates started running. It downloaded 22 updates from Vista from as far back as 6 months ago. I think its genius that a antivirus/security program would block the OS's antivirus/security updates. This program is a POS
September 15th, 2008 at 8:14 am
Well,I find trend micro 2008 the best!!!
Fuck everything else…
trend micro 2008 does a good job of looking after the pc…and itself!!!
CA security is the worst package i have worked with…
maybe you guys should read a manual…
September 24th, 2008 at 7:05 pm
Same deal with me today. They sent the email about I have 2 days before it's billed… AGAIN! We did the same f&** thing a year ago! At that time we had to tell AMEX to cancel the charge as we could NEVER get to a live voice or even an email about this scam. On footnote: if you use amex, they can put a block on any future charges from a billing company. We did send an email to the FTC about the issue and will again today.
As the other person said about uninstalling… Trend Micro IS a virus. I had to go into the registry to dig all the crap out of there.
Btw, I've been using Panda since then with a MUCH smaller footprint and less system resources.
September 30th, 2008 at 5:23 pm
I agree with Jason G I have had a similar problem using Trend Micro, I have also noticed this in some other antivirus programs I particularly avoid packages that make use of network and firewall protection. All though it may seem neat at first glance, software that is overly complex is riddled with problems. As we speak I am testing BitDefender under Vista it can't seem to update itself without a reboot, makes me wonder what sort of antivirus company would design a package that requires a software user to reboot their system. If it were a real epidemic and lets say I had malware running around my system, then suddenly I get a reboot message from BitDefender so my natural response is to reboot and on reboot find myself locked out of my own system.
Real smart idea makes you wonder if they even bother testing the software they built to begin with!!
November 5th, 2008 at 5:45 am
i have been trying to uninstall trend micro 2008 for the past 2 days no real help from support team . i get down to two items and then i cant remove them says i need authority to do so . anybody got any answers
November 8th, 2008 at 12:31 am
I boutht this peace of crap software this past summer also. The week I install it, I get infected with a nasty maleware type virus. Something that looks like another anti virus program trying to warn me of my system not being protected…I had very limited access to my computer and no ability to restore. Finally re-imaged. Tried in September to reinstall the Trend Micro Internet Security (my ass) but could not, don't really remember why, I just didn't have time to deal with it. Tried to install the product again tonight, three hours later and I am still not able to install it. I called the 1800 number but they are not available, searched their site, tried the chat option, even wrote them with my problem, now I have to wait 48 hours for a response.
I am however, thankful I bought it in the store, after reading all your comments, I dont see this program working on my system, or me ever buying it again. It's too bad that I can't return this garbage back. Oh by the way, I had that rebate deal also, sent it in and never received my $10.
Lesson learned here; Never feel bad for companies when I hear they are going out of business again…these type of business practices put them out. I own 5 computers in my house, there was a great opportunity for trend micro for years to come.
Norten is crap too though. I've been using Panda on one of my other systems and it seems to be holding tight and not bother me with all the crap other anti virus products pop up.
Thanks for letting me vent.
November 12th, 2008 at 1:53 pm
Same thing happens here. I notice a charge for $45.90 USD twice on my AMEX within two days of each other from a company http://www.digitalriver.com. I thought after reading several articles that it was Norton only to find out it's Trend. I called Amex – 'we can't help you'. Well, you can cancel my card for one since you just issued me a new number not 3 months ago and there's a charge on it? How did they get my new number ?? Currently typing with the phone to my ear listening to shit music attempting to talk to someone at digitalriver. Better get answers. Filing a report with City Police this afternoon.
December 3rd, 2008 at 6:54 pm
Being a Network Administrator for a very large Enterprise Company with over 6000 workstations and 100's of servers, we recently moved OFF of Trend Micro due to piss poor performance and terrible support spending hours upon hours with support while you troubleshoot and develop their product that you bought in the first place to avoid this crap. The only reason large companies buy this is because it is "Cheap". Ask implementers and you will get a different response. False positives, stuff it finds that it cant delete, quarrantine, or clean.
I have been in this field for 20 years. Want a solid Anti Virus ? Get the McAfee Enterprise 8.7 Virus Scan. DONT get the Firewall, Web-based, ect.. ect.. ONLY get the McAfee 8.7 Enterprise product. It will be the only and last AV you will ever need, use or trust….
December 3rd, 2008 at 6:56 pm
oh, and YES, it IS better than Norton ( Symantec )…..
December 10th, 2008 at 9:59 am
I HAAAATE Trend Micro. I'm the unfortunate person of having to manage some of their server products for my organization. OfficeScan and ControlManager are the most frustrating pieces of crap software I've ever had the displeasure of being in charge. The database they use for the OfficeScan back end is some outdated junk they used in their OfficeScan 7.3 to be Windows 3.1 compliant. Yes. They sacrifice stability and manageability and any other positive notion of good systems management in order to be compatible with an operating system that runs on .00001% of computers in the majority of organizations. In OfficeScan 8.0, little has improved.
Then to top it off, you're forced to manage these products all through the most atrocious web interfaces with activeX controls and this and that. I haaaate activex controls. They're basically a replacement for developers who do not know how to make a decent web interface using traditional methods like javascript and html.
Add to the fact that their server applications scale horribly and are so finnicky that you have to run them on their own boxes. But they don't even consume that many resources, so basically you have to kill your utilization.
Ugh. I hate them.
December 22nd, 2008 at 9:46 pm
Headaches and wasted time.
I have wasted countless hours trying to get this firewall working properly.
Every time I wish to access the file sharing between my XP machines, I need to turn off the firewall. No matter how I configure the firewall to allow the file shareing on the correct ports and all, it still does not work. Odd that it works from Vista to XP fine.
Some software that I require very occasionally and costs more than $1000, I can not justify the expense, so I might use a key generator.
When you use Trend Micro virus scan, it will automatically delete all key generators and hacking tools from your computer, without giving you any options, or warning. I know I shouldn't be using them, but surely that is up to me to decide. No other antivirus software behaves in such an aggressive manor. If I try to recover from quarantine, it tells me the file has become corrupt or some other poor excuse.
December 28th, 2008 at 4:56 pm
Yep, Trend Micro SUCKS!!!
I have Webroot Anit-Virus and Trend Micro, this computer has 2 motherfucking virus, Spysweeper detected them but it doesn't says where they are, then Trend Micro doesn't say nothing, when I make an full scan, it doesn't show anything. Pay for something that doesn't work? Just kick thier ass.
I don't know why bought that CRAP, if that shit doesn't work, FUCK THEM ALL!!!
January 2nd, 2009 at 8:56 pm
I agree. Trend Micro scuks. Today it told me that I have a virus that it can't quarentine or delete.
Also the interface sucks and if very confusing.
January 24th, 2009 at 10:49 pm
Trend Micro thinks everything is FUCKING suspicious
February 3rd, 2009 at 10:52 am
We had similar confusion using Trend Micro, suggested by Best Buy and have had success with Norton. Now, after a recovery on our PC due to issues with updating Windows, we have this annoying Trend Micro screen that always comes up when we turn on our pc. Tried everything to get rid of it. Go to the worthless web site, try the 800 number, go through all the options, then recording saying no longer using this 800 no. (apparently only if you push option for issues with Trend Micro). Back to website to find contact so I can tell them how po'd I am at their whole company and ask them to get this crap off my computer, but of course, none of the support options or contact options work. Glad to read about other people's issues so I know to be careful not to "accidently" get signed up for a subscription. Any help in how to get rid of the screen that comes up on pc would be appreciated. It has a link in very small print at bottom of screen saying click on this to change subscription options, do that and it says page not found.
February 23rd, 2009 at 7:32 am
i agree with all people who hate trends.i installed trends about 2 months ago and i have found a better av program since then,and in those 2 months i picked up a couple viruses and are now located in trends quarantine and the only way trends is saying to get rid of it is to delete the files but those files are important files and now i am having troubles deleting trends i have about 2 files left to delete and now i find out i have to buy a unistaller to get rid of it, thats bull shit i am not going to pay someone to get rid of a program on my own computer.
February 23rd, 2009 at 12:40 pm
Trend Micro SUCKS!! I have been trying to unistall this shit for a week and it keeps saying fatal error when trying to install program. But I'm trying to UNINSTALL!! I go to the website and that shitty website doesn't help AT ALL (its poorly set up and doesn't give any support on uninstalling only update installation). Tech support sucks. Can anyone help me remove this program? It's slowing down my computer. I hate it! Help help!
February 24th, 2009 at 1:19 am
Am I glad this site is available. Was begginning to wonder if I was the only Trend Micro customer with uninstalling, lack of support, being left on hold till the cows come home, and all of the previously mentioned trouble which I am having but did not realize it was M.T's fault. Now I am most assuredly going to "TRY" and delete M.T. and go to another product. I had McAfee at one time, guess I'll go back. Bought my M.T. from Circuit City, which highly reccomended it. Course thet are no longer in business here in my town. Does anyone know if I have to have a PC tech get rid of M.T. for me? Isn't some of their programs buried in the hard drive where I cannot get to it? (sorry, trends hater, I am not proficient in doing it!). I assume the only way Micro Trend is going to get these messages is for all of us "ticked off" (mild explicitive) customers is to write a letter of complaint to ? ? ? Anyone know who?
Hey "Jonin says" of September 15th 2008 8:14am. Still believe Micro Trend is tops? Must not have had it for too long. Have any success in getting on line live support yet? try it you might be impressed. I have tried -and like the others got nowhere.
February 24th, 2009 at 5:37 pm
I bought this piece of crap after talking to an OUTSOURCED customer service rep. She straight up lied to me and told me the product had a three year subscription. It doesn't. It only has a one year. I called their PHILLIPINE call center back and was hung up on once, and stonewalled once before I got through to a USELESS supervisor. They could have just given me an extra year of subscription and saved the relationship. But now I'm going to bad mouth these suckwads to everyone I know. F YOU TREND CRAP
March 16th, 2009 at 10:58 pm
Trend Micro Internet Security came with my Dell laptop I got at Best Buy. It randomly denies me access to the internet, while strangely being able to stay on skype somehow, and then I uninstall it. I can't even fucking do that! The only help I got from customer service (which I could barely understand), was to switch to a different firewall profile, and the last two pieces of advice were to TURN OFF TREND AND CALL MY ISP! GO FUCK YOURSELF TREND!
Anybody know how to fucking uninstall this piece of shit?
March 20th, 2009 at 7:16 pm
dead set this program is shit right
im using my mums computer with this shit software.
Get a virus and it cant get rid of it so we have to reformat the fucking computer
My mum says theres nothing wrong with it but i might show this blog to her otherwise im going to get my own computer with avg or soething like that…!!!
March 21st, 2009 at 8:40 pm
The worst thing about Trend Micro is the auto renew. When you get rid of the computer it is on they will keep billing you for years later. There is no way to turn off auto renew. I have been trying for almost a month to get them to keep from billing my credit card, and they still have done it. Then they say if I don't fill out the form they never send that I can not get a refund. If their product was any good they would not have to stoop to these tactics to extort money from customers. Stay away, it is the best thing you can do.
March 31st, 2009 at 7:02 pm
I bought this s/w at Best Buys when the guy recommended it. I It wouldn't let me access IP address anonymzing sites and when I called the helpless desk the woman who was a dolt wasted almost 2 hours of my time confirming what I already knew: the instructions don't work. So, to Best Buys credit, they gave me a refund and I bought Norton for the same price. Norton works great. 3 PCs covered for around $70 a year with firewall, etc.
I like Norton the best. I get McAfee free with Comcast so I might switch because it's free but I think the top Norton package is very good even though the Indian help desk isn't very good. If Norton hired Americans, I might keep them but the Indians are really time wasters who can't answer a direct question and keep acting overly polite to cover their ignorance.
April 1st, 2009 at 1:39 pm
I just got off the phone with Trend Micro customer support because they billed me twice for the same subscription. Even though I have already been billed, my computer says that I need to renew the software. Customer support says that I need to call technical support. So I asked to be refunded for both charges and I will just buy a competitor's software. Customer support says that she can't refund the first charge because it's more than 30 days old even though the first bill hit my account less than 30 days ago. I think Trend Micro is an unscrupulous company and it is no better than the hackers that they are supposed to protect us from. I think that Trend Micro's billing errors are designed to rip people off otherwise they would honor my request for a refund of both charges. Here is my question. How good is Trend Micro's anti virus software if they can't keep track of who they have billed, when and how many times?
April 30th, 2009 at 8:23 am
Trend micro is a pos, will not ever buy again or let friend or family buy. We had nothing but problems with trend micro, spent hours with trend micro cust support with no resolved issue. never listen to the geek squad again!!
May 16th, 2009 at 4:12 am
I have to add my two cents here, Trend Micro is useless. My experience with them was fine for the first year but the moment that I renewed my subscription things started going south. When I started having problems was also when I realized how much of a pain in the ass their user interface is. So that's #1, the Trend Micro dashboard is pretty horrible. If you're having a problem and you need to see your settings or tweak something, good luck. You'll be sitting there clicking around for hours.
One of my complaints is that they routinely block websites that I are crucial for my business. Websites that are in no way harmful, I have no idea why they would block them and flag them as harmful. In the event that Trend Micro has blocked a site that you want to visit you're supposed to be able to add the URL to the site to a safe list. I spent hours on their website and on the phone with their techs. Oh my God, when I say hours, I'm not exaggerating. Nothing worked. Their techs are retards. They were insisting that I uninstall activex. I refused to do so and they said, Well mam, if you wont follow our instructions then we can't help you. Finally, they suggested that I uninstall Trend Micro. I did not however, the link that they sent me with the unistaller proved to be useful a few weeks later, lol…
Another thing about their techs…I am an internet professional. I make my living online as a webmaster and affiliate marketer yet the moment their techs would get on the phone with me they would treat me as if I'm some stupid housewife without a clue. That pisses me off.
The last straw for me and Trend Micro happened two days ago. I wound up with a computer full of spyware and trojans. None of it was anything new, Vundo, Vundo CXI, Hakdoor, E and various assorted spyware programs that these things installed or let in. It all started with a rundll32.ex issue. Pretty common stuff yet Trend Micro did not catch any of it and then was not able to identify any of it or get rid of any of it. When I spoke to their techs they had me run a pretty cool program called hijack this. I sent them a log of the scan which showed every program that was running on my machine, I pointed out all of the rundll32.exe programs and the tech had me delete or "fix" those programs. They did not stay deleted and when I spoke to a different tech and ran the scan again, the new tech pointed out some program that the first tech missed. I deleted or "fixed:, that as well and yet STILL there were malicious programs left behind that their EXPERT techs did not see.
Finally, I uninstalled Trend Micro and installed McAffee. Within moments of installation McAffee grabbed every malware, spyware, trojan, etc., etc. that was infecting my machine. Problem solved.
Stay away from Trend Micro.
June 4th, 2009 at 8:38 am
OK guys.Listen up.You need to read the freaking manual and then come here and talk nonsense.I've bought trend micro internet security few days ago and the user interface is very simple.I don't know what pc user lever are you but you can read english, right?You can't go wrong.Everything is there.Antivirus sub settings, then firewall settings, outlook express settings, blocked sites settings…everything is there.I manually changed everything to suit my needs and I'm more then happy with the product.I'm getting constant updates!I used to run NOD32 and comodo firewall(free) and I cannot say it was bad, but few times I got some viruses out of nowhere and I'm using my pc only for business.I don't install and uninstall computers programs whole day because that's the sure way you will completely ruin your OS.Anyway, I got trend micro for my other machine as well.For my laptop.It's slower then my desktop(much slower) but it's still running fine.
About performance.There is no doubt pc-cillin is slower compared to nod32 I have been using for few years.Why did I change it, I don't know.I think I wanted some serious application to guard my files and work.
One more thing guys, think about this for a second, trend micro is top antivirus company for vodafone, ferrari, sony…many international and local enterprises are using it, so why do you think banks are ok with micro trend and you as a regular user are not? :) You know what's the problem, users want software not to tell them anything, to be fast and furious and to update regularly and you cannot get that if you want to be safe 100% from viruses since antivirus should always check what process is running, what's in ram and hdd.Nod32 is not process hog but I have no trust in it, not anymore.
See ya and RTFM :)
June 16th, 2009 at 12:00 am
I liked Trend Micro a few years ago, but now it seems to blow and suck at the same time. Since installation, computer has slowed down, Internet gets dropped on a regular basis, TM wants to tell me what sites are safe…. nope. What garbage.
July 5th, 2009 at 9:45 am
Try the following link to cancel the auto renew feature. I can't believe Consumer Reports recommend Trend Micro in 2008. The Trend Micro has not satisfied my expectations and I will not be renewing the product. The product performance and impact on the system resources is dismal at best.
https://store.digitalriver.com/DRHM/servlet/ControllerServlet?Action=DisplayContactFormPage&SiteID=tmamer&Locale=en_US&Env=BASE
Be sure to select Cancel Auto-Renewal in the drop down box.
Additional Contact Info: 800-864-6027
Michael Sweeny
Global Public Relations Director
Email: michael_sweeny@trendmicro.com
Tel: +1 (408) 863-6384
Fax: +1 (408) 863-6525
July 9th, 2009 at 8:05 am
A few months ago the mabezat virus created havoc on on three of my clients servers.
I immediatly contacted Trend, who told me to download the latest patern(How friking stupid do they think I am)
I eventualy had a guy from Trend sitting in my office trying to resolve the problem, he could not even sort it out but promised that a bandage patch would be released the following day.
Needless to say, my high priority client had already been down for 48 Hours, I gave Trend a ultimatum to have a solution working soulution in place within 2 hours or lose the business.
2 hours later I started deploying Symantec Endpoint MR4.
My client has never looked back and is very impressed with the product and features such as individual policy management.
I was never a great fan on Norton Version 8,9 or 10 but Endpoint MR4 has impressed me so far.
July 11th, 2009 at 6:10 am
Just trying to get it to install is fun. Can't install because of a 'security threat'; can't find this 'security threat' when it downloads and runs its security scanner; then can't install because of an interruption… On a fully up to date XP machine which installs any other antivirus program just fine…
Lucky for me it's a freebie, but there's no way I'd buy it if it has problems at the installation.
July 14th, 2009 at 8:23 am
I started with Trend back when it was PC-Cillin 98. Back then, the company's support and response time was phenomenal. Unfortunately, it has gotten so bad over the years that I have finally uninstalled Trend on all of my computers, and those of my friends I had previously talked into using. From problems with MS products, to virus incursions, to lack of customer support, I've had enough. When a 10-year loyal customer leaves that should say something about the product.
July 19th, 2009 at 7:42 am
I hate trend micro as well and want to get rid of it I have programs on my computer that it blocks but I know their is no virus on it at all and try unblocking it but right away when I start the program it fucking blocks it again.
Fuck you Trend Micro
July 20th, 2009 at 3:36 pm
I have had Trend Micro on my computers for 10 years and have been happy with it until the last 6 months or so. Every time I'd go to my mail, which had flashing ads on it, it would tell me that I had Mal_hifrm virus. Then, my version was out of date and I upgraded and everything seemed to be good. Then, back to the Mal_hifrm. Ended up it was a false positive. Now, I've had 2 files quarantined saying they had viruses, but it would not clean them. Said, wait a day or two for updates and try again. Now it says there is no virus in these files. AND…when I hit "restore" nothing happens. Fortunately, these are apparently two files that aren't crucial to anything because everything is working fine.
Another problem? It takes FOREVER for the computer to boot up. And it takes forever for TM to load and sometimes I get a popup from Windows saying the firewall didn't load. Then, after another 30 seconds, TM finally loads the firewall. On occasion, it won't load the firewall at all. I contacted online chat support. I ended up with four pages of instructions to first of all, delete everything in my start up because that's what is slowing down the boot up. @@ Then, it goes into page after page on how to uninstall and reinstall. I have done nothing and tried to live with it. And guess I'm going to live with these 2 damned files in the quarantine now too.
July 29th, 2009 at 6:27 am
MicroTrend is a mother fuckin bull shit Antivirus>>> Fuck MiroTrend & Fuck Microsoft.
My regards to the Author.
August 17th, 2009 at 9:14 am
I put Trend on my laptop I bought for college. Little did I know that it was doing jack squat for my pc. Into the semester it started nagging that I needed to renew it. That's when I wanted to delete the thing but that sure wouldn't be easy. The file got corrupted and it stayed on my computer, causing Vista to get the blue screen of death a lot. I didn't want to be unprotected so I bought a copy of Webroot and installed it. A few days later, I just had to take it to campus tech support because I was so tired of this nightmare. They called me the next day to say they were able to rip out the Trend Micro but Webroot had to be deleted with it to work. I was so thankful, and they installed McAfee OAS which is cool but I need them to update it for me. Anyway I was able to get Trend off our home pc as well thank God! and installed Avira Free antivirus. Don't download that one either, after a couple of months it begins to be nagware wanting you to buy it. I re-installed Webroot on it since my subscription is still good. Trend is now a derogatory word in my house.
August 18th, 2009 at 5:24 pm
to all of you: you're all idiot.. you dont know what you're doing. Do you ever read TERMS and Conditions? have you ever gone to school? its a self explanatory terms and conditions.
you dont know even know very simple things..
before you all get a pc.. please educate your self first how to use it.
September 17th, 2009 at 1:06 pm
This is an old posting but Trend Micro still sucks. The Rant-n-Rave above sounds just like the dboima I just received from TM. $50.00 bucks for a so-called renewal and 3 days later I am still wrangling with these jerks because the installed software pops-up and says:
30 day trial version. Pay now.
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September 21st, 2009 at 7:10 pm
Boy howdy, do they suck. I bought an update, downloaded and installed it & it promptly crashed my system. Had to rush it to the geek squad to get it running again. I complained, within the 24 hour window, and they said fine, just promise us you've deleted it all & we will refund your money in 5 to 7 days. That was THREE FREAKIN WEEKS AGO, and now they are trying to tell me I can't get my money back. BITCHES.
October 31st, 2009 at 6:03 pm
My laptop isn't the newest or fastest by any means but ever since I installed trendmicro's internet security, the fucking program convoys my entire laptop for the first 15 minutes after startup EVERY DAY to "install updates" during which I can basically plan on doing absolutely nothing. This update slows down my computer to the point where I can barely open and play a game of solitaire.
Then, once its done, everything is fine–windows open instantaneously, internet is fast, etc.. I know this isn't as bad as what other people have experienced, like system crashes, etc, but the day you have to turn an important assignment in electronically by a certain time or take a timed test online right after starting your laptop you start to lose your sense of humor with this program pretty fucking quickly.
November 3rd, 2009 at 1:51 pm
Trend Micro SUCKS and ruined my operating system. I made the unfortunate decision to have Best Buy install Trend Micro on my brand new desktop computer a year ago. I got the renewal popup, so decided to do that process to continue because the product seemed to be working fine. I downloaded using their 64 bit/Vista (Which is what I have) link. My OS was immediately corrupted and virtually everything was rendered useless. I managed to get an Indian technician who ran me through a bunch of BS, and after being on the phone 4 hours with her she FINALLY escalated me to a "Level 2″ engineer. That woman tinkered around remotely, with me on my puter for another 5 hours. Can you believe it??? After all the tinkering, and trying to figure something with windows installer, she finally gave up and told me to call Dell (LOL) and that reformat would probably be my only option. The only thing she told me was that I had a "older version).. yes older being what they put in there in 2008!, and that the new version may have conflicted with that. Well let me tell ya folks, whatever happened, it all but destroyed windows (And even disabled my windows restore windows) capability. And then, she had the AUDICITY to say, for this inconvenience I'll be able to extend your subscription for another 4 months for free!!!!!! I went quiet…. and said, "You must be absolutely kidding to think that I'll ever use this software again". You ARE kidding me right???
Thank GOD that I am religious in running a seperate system back up process with Norton Ghost. That saved my life.. after all the wasted time and STRESS. It saved me from having to restore my computer.
January 10th, 2010 at 8:15 pm
I am running MicroTrend internet security at max and am being invaded at will! I have had free programs that worked better! Very discouraged.
January 26th, 2010 at 11:12 pm
I just uninstalled it. It corrupted it self at any whim and I did try some of the stuff on how to use. Like it blocked good websites and deleted good files into the vault.
One did not have the options you wanted but had one's you did not. I been having computer issues and I took it to the Geek squad as it is under warranty. It came back with no problems found but one spyware. TM was screwed to the pooch. It would not scan anything. I uninstalled it twice and put it back in still would not scan a damn thing. I had other programs not work and had to reinstall but they are now working. That one did not ever work right before and some of the issues have been mentioned above. Besides I was supposed to be able to put it on 3 computers. I tried it on my laptop and no go. It used up my two tries with no recourse of install it on the laptop so I went with a free one.
I just put a free one in this one. I am sure it is a better one then TM as they one let in Sysguard.exe a week or so ago. It is easily bypassed by viruses.
So even if I have time left on my updates it is out of my computer. I had nothing but issues with it and now I wonder if it caused my other computer issues. I will see if it don't happen again with it out.
I am not a pro but not an beginnner either and I do have a computer degree so I know how to use software. This program is bad. I had the 2008 version that came with my dell.